Service
We recommend testing bulbs for most jobs before switching out all your lighting bulbs. If you have just a few bulbs, say 20 or less, it makes sense to buy all the bulbs you need and return them if there are any issues. Also, if your lighting environment is not sensitive, you can trust that we provide high quality bulbs. Otherwise, it is best to order a small quantity of bulbs, install and review the light, so that you are comfortable with changing out all your bulbs.
After you have submitted your light intake details, you will receive a proposal showing the cost and benefits of your project. From there you will have the option to purchase samples, before proceeding to purchase the bulbs for the rest of the project.
If you have a particular bulb that you can not match with the drop down options in the lighting intake platform, we do not currently offer a LED replacement for that bulb. It may be that a suitable LED replacement does not yet exist, or we have not yet added it to our site. There are thousands of shapes and base type combinations of light bulbs. The spirit of this site is to focus on the most common lighting types so we can serve the most people as efficiently as possible. We will be adding more light bulb types as we grow. If you are having difficulty identifying your existing bulb, you can upload a photo of the bulb in the area details of the lighting intake platform. Alternatively, you can send an email to info@myledrebates.com
We offer a satisfaction guarantee and will refund the full purchase price of your bulbs upon return of the product within 30 days of sale.
Our first response is, we get it! After thousands of audits by our team we understand as well as anybody that it’s not as easy as it sounds to count light bulbs. Our second response is, delegate! Do you have an employee, friend, or family member that may be able to engage with the platform to get your lighting information submitted? Lastly, feel free to send us an email – include your city and approximate number of bulbs and we will see what we can do to help.
We have created a platform to provide a professional LED upgrade experience. A professional LED upgrade entails an assessment of the existing bulbs and the creation of a proposal that analyzes the project cost and benefits and specifies the bulbs recommended to complete the project. We believe our highest service and value is to partner with you to upgrade your facility to LED so that you can realize the benefits of your project in a streamlined process, and not have to guess at what bulbs to purchase.
Yes, once you are logged in you can enter and save as many unique projects as you would like. They will be tracked and managed in the ‘My Projects’ section of your account page.
We fully understand and support the ethic of using what you have first. However, in this case it makes the most economic & environmental sense to replace your existing bulbs with new LED bulbs. The energy savings will quickly pay for the ‘lost cost’ of the bulbs you replace, as well as the cost of the new LEDs. The environmental impact of electric power generation is greater than the material impact of throwing away or recycling your old bulb, so the greatest environmental benefit comes from installing LEDs, even if you have recently installed CFLs, halogen, or incandescent bulbs.
Bulbs
We carry only Energy Star rated bulbs from vetted and established manufacturers. There are many choices available on the LED market, of varying quality and value. Our experience and relationships in the industry enable us to identify and provide the best lamps at a reasonable cost. We are not ‘married’ to any particular brand – allowing us to constantly review and update the bulbs we provide as new product is introduced.
There are two main factors to this calculation: the bulbs rated life and your facility’s hours of operation. Most LEDs we supply are rated to last for at least 25,000 hours of operation. This number is verified with the L70 standard test which estimates how long the bulb will run while maintaining 70% of its original light output. One of the reasons we only carry Energy Star rated bulbs is that they require market leading rated life. In commercial applications we generally assume 2,500 hours a year of run time (50 hours a week, 50 weeks a year), which would make your bulbs last 10 years. For residential applications we generally assume 1,095 hours a year (3 hrs a day, everyday), which would make your bulbs last 22.8 years!
Yes, all our bulbs come with a manufacturer warranty of at least 3 years. Upon completion of your project we will provide spec sheets, purchase documentation, and warranty return information, so you will be prepared to handle any warranty returns if needed. Warranty returns are handled directly with the manufacturer, but we are happy to help if you have any issues or questions.
Yes, we recommend having a few back-up bulbs of each lamp type in your facility. While you can enjoy at least a 3 year warranty on your bulbs, you want to have a new bulb ready to install in case one goes out, so you are not left ‘in the dark’. Also, you may not want to go through the trouble of a warranty return for just one bulb, so we recommend marking any premature burnouts with a black X and keeping them in a box until there are a few to return. The LED bulbs we supply have a very low failure rate and premature burnouts should not be an issue.
LED bulbs dim very well and all the bulbs that we provide are fully dimmable. However, it is not uncommon to have dimming compatibility issues with older dimmers. This is more the case with the MR16 shape bulbs. In some cases dimmers will need to be replaced. We will be happy to provide a new dimmer recommendation. Also, the low voltage MR-16s have a transformer in the track head that can sometimes fail (mostly in older track heads), when switching to LED. In this case the track head or the transformer inside the trackhead needs to be replaced.
CFls were the best energy efficient lighting choice just a few years ago. LEDs now offer significant advantages over CFLs including better light quality and increased energy efficiency. A major drawback of CFLs is their mercury content, which poses a danger to the health of your tenants, customers, family, etc. The EPA guidelines for cleaning a broken CFL includes vacating the premises for 5-10 minutes; not a good prospect at peak shopping time, or with your valued hotel guests? It is preferable to upgrade all CFLs to LEDs in order to remove the threat of mercury exposure, gain the cost savings of greater energy efficiency and longevity, and enjoy a better lighting environment.
While it can be hard to fathom reducing energy use by up to 80% and maintaining light levels, your proposal specifies lamps that will make your facility as bright, and often times brighter, than your existing bulbs. The fact is that halogen and incandescent bulbs waste most of the energy they consume as heat. LEDs are able, through a technological shift, to produce a very high level of lumens (light output) per watt (energy use).
Rebates
We work with instant rebates programs that are provided by utilities for commercial customers. We take the rebate directly out of your upfront project cost, based on your commitment to install the bulbs and complete the project in a timely fashion. Instant rebates are designed for the ease of the customer and do not require applications and pre-inspections.
The short answer is that it is far less expensive for a utility to pay for energy conservation than it is to pay for new production (such as a new gas power plant, or large solar array). Also, most of the rebate programs are all or partially funded by the ratepayers themselves. You may see a ‘public purpose’ line item on your utility bill, which basically equates to you paying into a pool of money every month. This pool of money is utilized to fund energy efficiency programs. So in fact, the available rebate funds are your funds!
All of our proposals benefit from bulbs that we are able to discount through our purchasing power. However, we only show a rebate in your proposal for projects that qualify for commercial utility rebates in specific utilities. In step 1 of the ‘My LED Upgrade’ page if the facility is indicated to be a commercial/industrial or multi-family facility, then you will see a utility drop down box. If your utility is listed the utility drop down box, then we offer automatic rebates for your utility. We will continue to add new utility rebate programs as we grow, and per availability. If you would like to be notified when your utility is added, please fill and submit the form on the Contact Us page.
Anybody, currently limited to the United States, can use the project platform to complete an LED upgrade. We provide rebates for commercial account holders in specific electric utilities. However, all our projects offer a price advantage over the general marketplace; because of the huge popularity of the rebate programs and the volume of bulbs we are purchasing, we are able to negotiate significant manufacturer discounts that we can pass along to our customers.
Some programs offer rebates for exterior lighting while others do not. When you complete your Facility Lighting Assessment we are able to tailor the proposal to your specific location and available rebates.
Installation
For incandescent or halogen bulbs the best thing to do is to dispose of them in your municipal waste stream. There are services that will recycle them if you prefer. Florescent bulbs (including compact fluorescent bulbs – CFLs), must be recycled due to their mercury content. Please do not throw away your old CFLs in the regular garbage, it is illegal and harmful. There are likely places near you where you can drop off old CFLs for recycling, which you can find through an internet search. If you have larger quantities, recycling services are available. Generally you will pay for a box that you can fill up and ship to the recycler
We currently do not offer installation services. If you would like to hire an installer, we recommend contacting a local electrician or handyman. If you would like a recommendation in your area, please send us an email at: info@myledrebates.com
All of the products we provide do not require an electrician to install. However, the help of an electrician can be useful if you need to access hard to reach bulbs, if your existing lighting needs servicing, or if you are going to install dimmers or new switches.
Changing light bulbs is considered regular facility maintenance and does not require an electrician. If you are adding or moving fixtures then generally a permit is required. The safest bet is to check with your local building department.
The best way to address this issue is to avoid it by double or triple counting the quantity of bulbs in your facility when you are entering your lighting details. Otherwise, please contact us and let us know about the discrepancy. If your project includes an utility rebate, you will complete and submit an installation verification form where you can note any changes.